If you are not completely satisfied with your  khanekura.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply:

1.  Refund excludes shipping fees.
2.  The package must be sent physically from within the United States .

1. Sign in  to your khanekura account.   
2. Go to your Order History . 
3. View the order you wish to return and select Return. 
4. Select the product to return, the return reason, and the payment method for your refund.  
5. Follow the easy label and shipment return instructions provided  

1. Go to the  Order Tracker.   
2. Enter your order number and email address to find your order details.  
3. Select Return Items. 
4. Select the product to return, the return reason, and the payment method for your refund.  
5. Follow the easy label and shipment return instructions provided.  

Once you have followed the prompts to complete your return or exchange on khanekura.com, you will be provided with a return label. To send back your order, simply:  
  

Print the return label. No printer? Simply save the return QR code or return label on your mobile device to show during drop-off.  

1. 1. Pack the item(s) you want to return in the original box or any available to you.  
   2. Seal the box and place your return label over the original delivery label or show the return FedEx QR code during drop off.  
   3. Bring your package to a return drop-off location. 
   4. We will process your return within 21 business days from when our facility receives it.
   5. Processing your return will include a complete quality inspection of each product before a refund is approved.
   6. After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.